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Hardware *
Unspecified
  • Unspecified
  • Bookeye 4 V2
  • Bookeye 4 V3
  • Bookeye 4 V1
  • Bookeye 4 V1-C35
  • Click
  • Click Mini
  • Click Mini Slim
  • BookEdge PLUS
  • BookEdge Standard
  • Bookeye 2
  • Bookeye 3
  • WideTEK 12
  • WideTEK 25
  • WideTEK 36
  • WideTEK 42
  • WideTEK 48

Scanner Serial Number

Include for fastest response

Enter Only the Last 6 Digits of the serial number

Software
Unspecified
  • Unspecified
  • KIC
  • KIC Fleet Manager
  • KAT
  • BSCAN
  • BSCAN ILL
  • Opus FreeFlow Lite
  • Opus FreeFlow
  • Opus WorkFlow
  • DLOS

Have you rebooted the scanner and/or dedicated computer?

Is this issue easy to replicate?

How critical is request?
Unspecified
  • Unspecified
  • Equipment is no longer operational
  • Equipment is working but not as intended
  • Feedback and/or Suggestion

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